FAQ

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MORE ABOUT US

Q: What sets your lab apart from other labs?

A: Good question! A couple things come to mind. Film education is a HUGE part of what we do at theFINDlab. Whether that means learning a new medium, mastering a medium you already know or gaining some unexpected tips and tricks along the way, theFINDlab is the industry’s go-to resource for all things film. We’re a lab of photographers with over 150 combined years of experience to add to whatever film knowledge is yours. We’re here to help you shoot more film, more often and with more understanding and experience than the last time you were behind the lens. Film knowledge is a living, breathing thing that needs constant nourishment and we’re here to share what we know with you. And what’s that saying? You’re only as good as your weakest image.

Unparalleled customer service is another key part of who we are at theFINDlab. We’re not just developing, scanning, editing and sending your orders. A large portion of our team members’ interaction with you is answering questions, giving feedback, making suggestions and being available regardless of who you are. Big name shooter? No name shooter? Everyone gets the same care and attention at theFINDlab.

And like we said, we’re here to help you shoot more film, more often…did you know that’s what FIND stand for? Film Is Not Dead. The more we shoot, the longer film is relevant and can thrive as a photographer’s medium of choice. That’s also why we were the frontrunner in creating Hybrid Services. We know that shooting all film, all the time isn’t a reality for everyone. Helping to transition digital shooters to hybrid photography is one more way film shooting can grow and flourish.

That about sums it up…film education, customer service and keeping film alive. That’s what sets theFINDlab apart.

Q: What is the main goal of theFINDlab

A: The main goal at theFINDlab has a lot to do with makes us different from other labs. Quality, consistent scans are something any lab can offer and we’ve got that covered! But more than anything else, film education is why we do what we do. There is ALWAYS something to learn about film no matter how long we’ve been shooting…from discovering a new favorite film stock, to seeing boundaries broken in how we thought film could perform to learning that there may be a better way to do something than how we’ve been doing it all these years. TheFINDlab is the most reliable, accessible and comprehensive lab for your film education needs.

Q: What types of shooters are the best fit for your lab?

A: This is a fun question! The great thing about theFINDlab is that if you are a photographer who shoots, you are the best fit for theFINDlab. Seriously. We’ve worked hard to provide a comprehensive selection of services for all photographers. Shoot 100% film? Do you shoot mostly weddings? Are you a hybrid shooter? Do you love shooting food? Are you all digital? Are you a hobbyist out to have fun? Then you are the best fit for theFINDlab. You shoot, we deliver.

LOGISTICS

Q: When are upcoming lab closures?

A: 2017 Dates:

January 2, Observance of New Year’s Day

January 16, Martin Luther King Day

February 20, President’s Day

April 5, Lab Maintenance

May 29, Memorial Day

June 6, Lab Maintenance

July 4, Independence Day

July 24, Pioneer Day (Utah State Holiday)

August 15, Lab Maintenance

September 4, Labor Day

September 19, Lab Maintenance

October 9, Columbus Day

October 24, Lab Maintenance

November 10, Observance of Veteran’s Day

November 22-24, Thanksgiving

December 22-25. Christmas Observance

Q: How should I package my film to send to the lab?

A: Our best suggestion is to put your film with the order form in a ziplock bag and ship via the courier of your choice with tracking.  We receive packages from FedEx, DHL, UPS, USPS…you name it.  USPS has flat rate boxes that are perfectly sized for film orders ranging from a couple rolls to the massive 3-day wedding celebration.  The one thing we discourage is the use of packing peanuts, shredded paper, sending the film loosely in a box, or just putting your film in an envelope.

Q: How soon will my 1for1 film, proof prints and negatives be mailed to me?

A: Your prints will be mailed out approximately 5 business days after you receive your scans. We mail our packages via USPS Priority Mail and prices range from $10.95-17.95 for domestic shipping. You will receive a shipping invoice with the tracking number once they are shipped.

Q: How will know if you’ve received my film?

A: Once we receive your film, we will send out an email letting you know your film has arrived and in the queue to be invoiced.

Q: Can I drop off film in person?

A: Yes! We would love to see you. Clients are welcome M-F from 9:00-5:00.

Q: Do you offer rushes and how does it work?

A: Yes! We understand that for some orders, it’s important to get them back sooner than later. Here’s the pricing breakdown:

– Basic & Basic+ : $3/roll for each day sooner that you’d like it back
– Premium & BW : $4/roll for each day sooner that you’d like it back
– Hybrid : $.10/image per day for a 1-4 day rush | $.05/image per day for a 5-9 day rush

Please be aware that same day rushes may be subject to an additional service charge for the revision of the existing invoice. This is an additional $10 for Basic & Basic+ orders, and $15 for Premium orders.

Some other things to know…When a client knows beforehand which specific rolls in an order are to be rushed, it is very beneficial to mark said rolls and make a note of that on the order form. That way, the rush fee can be charged for those rolls alone and our office staff can avoid having to send out multiple invoices and work more efficiently.

Oftentimes, clients call to rush one roll from an order before it has been developed and are unsure which roll it is they need. We are happy to oblige, however, please note that it is necessary to rush the remaining rolls in the order as well.

Q: Do you offer negative archiving?

A: We provide three different options when it comes to archiving and shipping negatives to best fit the needs of our clients. Negatives can be archived for 90 days (up to six months for international clients) from the invoice date. After those 90 days, all negatives accumulated during that time are sent to the client. This saves our clients money in shipping costs by cutting down the number of shipments.

Another option is for us to send out negatives promptly after scanning. We do hold negatives for one week to be prepared for any client questions that require our team to see the negatives or to accommodate any requests for enlargements. Anytime a client places a film order through our 1for1 program or requests proof prints, negatives are automatically shipped along with those products.

 A third option is for negatives to be destroyed. Oftentimes, clients see no need to hold on to their negatives and we are happy to dispose of them for you.

Q: How soon will my 1for1 film, proof prints and negatives be mailed to me?

A: Your prints will mailed out approximately 5 business days after you receive your scans. We mail our packages via USPS Priority Mail and prices range from $10.95-17.95 for domestic shipping. You will receive a shipping invoice with the tracking number once they are shipped.

Q: What should I do if my address or personal information changes?

A: Shoot us an email to let us know or give us a call and that would be great as well.

Q: Do you offer a loyalty program?

A: Yes! We offer a great loyalty program for bulk orders. For every 5 Premium or BW bulk orders containing 15 rolls or more, clients receive 5% off of said services up to 20%. Once a client reaches a loyalty tier it is valid for one calendar year.

DEVELOPING

Q: What type of developer do you use?

A: All of our B&W film is hand developed which gives us greater control over the final results.  We use an array of developers including Xtol, DDX, HC110 and D76 depending on the film stock.  The lab preferred developer is Xtol because it produces the best quality and consistency for your images.  We are also able to customize the chemistry, grain and contrast in how we develop.

Q: Do you push/pull film?

A: Yes! Pushing and pulling is something that is done in development and in development only.  It is never something that happens in exposure or scanning and cannot be adjusted after the roll has already been developed.  The reason one would push/pull is if you under/overexposed your film either intentionally or unintentionally. Pushing increases grain and contrast and is far more common than pulling.  We actually don’t recommend pulling C-41 film since it can handle quite a bit of overexposure.

Pulling is mostly used for BW films that want to be shot at a lower iso.  This will decrease grain and lower contrast, which can be great in some high-speed BW films but is not recommended on C-41 films unless a very specific look is desired.  We can push/pull C-41 up to 4 stops and there is no limit for BW.  Each stop in either push/pull is $1.

One example of pushing would be shooting Kodak Ektar 100 and metering/rating it at 400 and then telling the lab to push it 2 stops in development.

One example of pulling would be shooting Ilford Delta 3200 and metering/rating it at 400 and then telling the lab to pull it 3 stops development.

Q: Will pushing my film increase the ISO of my film?

A: Technically, no. When we talk about stops for pushing/pulling it is really used as a form of measurement at the lab.

Q: Why does my pushed film not look like other people’s results?

A: Pushing film affects the highlights and shadows. It makes the whites whiter and blacks blacker. Pushing will not affect your mid-tones. It is still crucial to light your scene and subject. If you’re shooting at night and there is no light falling on your scene, pushing your image will only make it darker and may result in no shadow detail at all. If you’re shooting right next to a really bright light source, pushing your image will only become brighter and may result in no highlight detail at all.

Q: Why would I push instead of overexpose in camera?

A: Pushing in development and overexposing in camera yield different results. The best thing is for you to experiment and try them both to develop your personal aesthetic. If you’re new to film, we recommend first becoming comfortable to the nuances of the film and then introducing the elements of pushing/pulling.

Q: Can you process slide film (E-6)?

A: Yes! We are able to develop E-6 in E-6 chemistry. We also offer cross processing of E-6 film in C-41 chemistry. This process produces vivid colors and high saturations and contrast.

Q: I have this weird film from the 50’s. can you develop it?

A: Most likely the answer is yes.  If it is Kodachrome the answer sadly is no, but on the bright side, neither can anyone else in the world :).  We develop 110mm, 35mm, 120, 220 and 127mm film in both color and B&W.

SCANNING

Q: What kind of scanners do you use?

A: We use Fuji Frontier SP-3000 and Noritsu HS-1800. The difference between the Noritsu and Frontier scanners is subtle, but important. The Noritsu creates scans with less contrast, or in other words appear “flatter”. Because of this, it markedly retains highlights and handles blown highlights significantly better than the Frontier. For example, a scan of an overexposed image of a bride in her white wedding gown will retain more detail on a Noritsu than it will a Frontier. Our Noritsu scanners create warmer scans with peachy skin tones and more emphasis in the red/green channels. Our Frontiers create more contrast and naturally handle underexposed images better. To see a Frontier and Noritsu comparison click here.

Q: How can I compare my own Frontier and Noritsu scans?

A: If you are unsure as to which scanner would best suit your look, we would be happy to test a roll of film on both scanners for a fee of $5.00 less than your scan size of choice. If you are receiving premium scans, we can also help determine your look during your color consult.

Q: What is the difference between Premium, Basic+ and Basic Scans?

A: BB+P_Comparison

Q: What is included in feedback for Premium, Basic+, and Black & White Scans?

A: Our feedback is not directed toward the content of your roll but is technical and gear related.  This means we will tell you if your camera is functioning properly. We will talk to you about the technical aspects of metering/rating, color and light of your film for the aesthetic you want. It’s like doing a mini-mentorship for each roll!

Q: Will I work with the same scanner/editor for every order?

A: If you receive premium scans then you may request on your order form to work with a regular scanner/editor.  We recommend setting up a color profile and working with two regular teams so there is always someone at the lab that is familiar with your color.  This way you aren’t restricted by our staff’s schedule: family vacations, maternity leave, sick days, etc.

For basic and basic+ scans the only way we can have a 4 day (winter/spring) and 5 day (summer/fall) turnaround time is to schedule our staff to work on client’s film in the order in which it was received.  Don’t worry! All of our scanners are photographers themselves and handle your film with care. Please make sure to fill out your color preferences when sending in your order form for best results.

Q: Do you offer straight scans?

A: Yes. They are priced the same as Basic Scans. To order straight scans, just make a note in your order form. Just to clarify, straight scans have no color or exposure correction.  This is only available for C-41 film.

Q: How long will it take for me to receive my scans?

A: Basic & Basic+: 5 business days, 7 business days (rolls 20+)

Premium/BW: 7 business days (rolls 1-49), 10 business days (rolls 50+)

Hybrid (digital only): 7 business days

Hybrid (with film): 10 business days

Rescan: 5 business days

Q: How will my scans be delivered?

A: When scans are complete, you will then receive an email from WeTransfer with a download link to your images. You will receive your scans on or before the due date by the end of business day. Don’t delay! Your download link is only valid for two weeks.  If by some chance you do not receive your WeTransfer link within 24 hours of your due date, please check your spam folder and contact the lab immediately! If you would prefer to receive your files via drop box, please make a note on your order form. Any scans that are not downloaded during that time will incur a $15 re-upload fee.

Q: What if I accidentally delete my scans?

A: Hightail links are valid for two weeks. If your WeTransfer link has expired but had been received in the last 90 days, we can reactivate that link for $15. However, if your link is more than 90 days old, you must send in your negatives for re-scanning.

Q: What are your file sizes in inches?

A: Regular: 8” on the short side

Large: 10” on the short side

Fat B0y: 12” on the short side

Ultra: 16” on the short side

Q: What are your file sizes in pixels?

A:

theFINDlab Posters_ScanningDimensions_11_9_black&white-2

 

 

Q: Why are my files at 72 dpi?

A: If you open up your images in Photoshop, you’ll notice they are 72 dpi but 30×40+ inches. To see the size in inches, you can re-sample them to 300 dpi. The file size is exactly the same and not a web-sized image.

Q: Can files be sent as TIFFs?

A: Yes. We can send files as TIFFs. There is a flat fee for each type of roll (120/200) sent in regardless of the scanning service you choose.

120 : $5/roll
220/35: $8/roll

1FOR1

Q: How does the 1for1 program work?

A: Purchasing film can be expensive and sometimes hard to find.  Our 1for1 program makes film available for your purchase, at an economical price point! Here’s how it works: if you have used our lab for scanning services within the last month, you are eligible to purchase film at a discounted price.  Just indicate any film purchases you would like to make on your order form.

Want to try Portra 800 but sent in Ilford HP5? Go for it! Our goal is to provide you with the film stock and formats you want and need. There is no cap on how many rolls you can purchase from us through the 1for1 program.  Film is sent with your negatives approximately one week after scanning. The 1for1 program is just another extension of our mission to help you shoot more film, more often.

Q: How soon will my 1for1 film, proof prints and negatives be mailed to me?

A: Your prints will be mailed out approximately 5 business days after you receive your scans. We mail our packages via USPS Priority Mail and prices range from $10.95-17.95 for domestic shipping. You will receive a shipping invoice with the tracking number once they are shipped.

HYBRID

Q: Can I send in digital files to be edited if I don’t shoot film?

Yes, you can! Just use our hybrid/digital editing order form online, email over your reference images from various lighting situations and we’ll take it from there. We can also send over test images throughout the order as it is being edited to make sure communication is clear. If you’d like to see less than 150 images as your order is being edited, turnaround time is three business days. Anything more than 150 images to be approved will have a turnaround time of seven business days. Just let us know if that is how you’d like to proceed.

Q: Can you match my digital images to my film with hybrid orders?

A: Yes! It’s one of our specialties. The FIND Lab has teamed up with Kirk Mastin and utilizes the Mastin Presets to emulate the characteristics of your film. We work to make your digital files cohesive with your film scans so that there is a seamless flow between the two. Please note that in order for us to match your film and digital, at least one of the rolls needs to be a premium service. We can accept your digital files via Hightail, Dropbox, Lightroom Smart Preview, a USB, etc.

While many dedicated hours have been invested into emulating the look of film, film photography will always have incomparable results because of the unique nature of its chemical process. Exact replicas of film may not be perfectly achievable with digital files, however, we can come pretty dang close.

Q: Which formats can I send in for my hybrid files?

A: You can send us RAW files (DNG, NEF, CR2, etc.) or a Lightroom 5, or newer, Smart Preview. We recommend that you avoid sending JPGs, as quality may diminish with editing. We recommend sending a USB flash drive in the mail, or sharing your files through Dropbox.

Q: How do I send a smart Preview Catalog?

Smart preview is availiable for Lightroom 5 or newer. To send a smart preview catalog, simply export your files from Lightroom as a catalog by selecting all desired images>file>Export as Catalog>Choose your location and make sure the smart previews box is checked. Be sure to send us the entire folder that exports which should include the LRdata file as well as the LRcat file.

Q: Can I use more than one film stock preset for my digital files?

A: The simple answer is yes. Just as the chemistry of each film stock is different, the base colors of each preset is different as well. As long as you are comfortable with subtle color deviations, we are happy to accommodate.

Q: What file format will I receive my hybrid files in?

A: We can send files over in a few different ways depending on what you send to us.

If you send us RAW files (DNG, NEF, CR2, etc.) you may receive your choice of a Lightroom Catalog, JPGs, or .XMP files. If you send us a Lightroom 5 Smart Preview, you may only receive a Lightroom Catalog.

Q: Can I use Noritsu for hybrid editing?

A: Definitely. Both scanners are available for our hybrid editing service. Depending on your color profile, there may be a scanner that is a better fit for your aesthetic. Our team members will bring this up with you when setting up your color profile.

Q: Is it possible to match film that is processed at another lab?

A: You bet! Just send over those images and we can use them as anchors after we receive the film stock information.

Q: What is your editing process? What do you guys do?

A: Our editing process includes either Mastin Presets, Lightroom or Photoshop. We are the exclusive Mastin Preset editing lab and our team members have received one on one training at the lab from Kirk Mastin himself. We can also apply the editing tools given in Lightroom or Photoshop to match to your film, whether that be working with the surface coloration or in the shadows and highlights/specific color channels. Our editing team utilizes whichever editing tool will produce images that are most reflective of your specific aesthetic and color profile.

Q: When will I receive my hybrid files?

A: Hybrid (digital only): 150 images or less = 3 business days. 151 images or more = 7 business days

Hybrid (with film): 10 business days

JUST STARTING OUT

Q: I’m new to film. What film stock(s) do you recommend I shoot?

A: We recommend starting with a C-41 film that has a lot of latitude and is a mid-speed film like Kodak Portra 400. A great black and white film to start with that has a lot of latitude is Kodak Tri-X 400. Both of these films are readily available and are commonly used. We recommend shooting a few rolls of your chosen film stock before adding in lots of other film stocks. We find several new photographers that shoot one roll each of major film stock at the same time, will commonly get frustrated and not understand their film results. Every film stock has its own nuances and handles each lighting scenario differently. We also recommend getting Basic+ scans so you can receive a little bit of mentoring with each roll. This will include technical and gear related feedback.

Q: I want my look to be light and airy. What advice would you give me?

A: We recommend shooting Fuji 400h. This film stock has pastel colors and low contrast. It is very light hungry and produces optimal results when overexposed 1-2 stops. Our preferred scanner for this aesthetic is the Noritsu marked with low contrast on your order form.

Q:  What is the difference between rating vs. metering?

A:  They work together but they are two different things. Rating is what film speed you tell your meter you’re shooting.  Metering is a technique used to measure the available light for your end exposure.

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