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Locations & Hours
Orem – Production Lab
170 Mountain way Dr #107, Orem, UT 84058
(801) 691-0060
Mail or drop off film for processing. All negatives are archived and shipped from this location. A secure dropbox is available after hours (include your order number inside the bag).
Note: Film, cameras, and merchandise are not sold at this location.
Hours: Monday–Friday, 9 AM–5 PM
Provo – Analog Community Center
187 W Center St, Provo, UT 84601
(801) 436-5533
Drop off film, shop film and cameras, arrange camera repairs, or rent darkroom and studio space. Film processing orders should not be mailed here.
Hours: Monday- Saturday, 10 AM–6 PM
Salt Lake City – Lab & Store
435 W 400 S #103, Salt Lake City, UT 84101
(801) 604-3880
Drop off film, shop film and gear, arrange repairs, or book studio time by the hour.
Hours: Monday-Friday 10 AM–6 PM
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Our Policies
We want sending film to us to feel simple, transparent, and stress-free. Here’s what you need to know:
Turnaround Time
The day your film arrives is considered Day Zero. We start counting the next business day. Lab closures or holidays may add a little time. Rush services are available when possible (same-day rushes after noon may include an extra fee).
Film Care & Liability
Your film matters to us. If something ever happens on our end, we’ll replace it with a similar roll and process it for you. Beyond that replacement, we can’t take on additional liability or cover consequential damages.
Unexposed or Damaged Rolls
Accidentally sent an unexposed roll? We’ll send it back if you chose to have your negatives to be shipped back ASAP or keep it and issue a discount code for the value or less than.
Torn sprockets on 35mm may prevent scanning or developing—we’ll contact you if that happens.
Bulk-loaded rolls longer than 38 frames may need to be cut, which could mean losing a frame when developing.
Scanning & Files
Auto scans aren’t rotated; scanners may crop slightly at the edges.
Files are archived for 90 days; download links are live for 2 weeks. If you are going to be out of town contact us to make arrangements to receive your files. If you forget to download your scans, a fee may incur.
Reworks or rescans may incur an additional charge.
Any billing concerns must be raised within 10 business days; scan issues within 7 buisness days.
Negatives
Negatives are cut and sleeved unless you request otherwise. If a roll has overlapping frames, our team will use best judgment, though part of an image may be lost.
Negatives are archived for 90 days before being discarded if shipping/payment isn’t arranged.
Shipping
Standard rates: $10.95. International rates vary; we cannot ship to South Africa, and Ukraine.
Returned packages require a second shipping fee.
If your payment method fails during the archive period and isn’t updated within 30 days after the 90-day hold, negatives may be discarded.
Printing
Print sizes may vary slightly depending on your camera format and scanner used.
Exclusions
We are not responsible for:
Third-party carriers (UPS, FedEx, USPS).
Delays or damages from fire, flood, or other Acts of God.
Film purchases once they leave the lab. If you choose not to require a delivery signature, responsibility for safe arrival is yours.
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All film and merchandise sales are final. Cameras may be returned within 30 days only if not functioning, and must include all original packaging, accessories, and cosmetic condition. Refunds are issued to the original payment method.
At theFINDlab, film education is at the heart of what we do. Whether you’re learning a new format or refining your craft, our team of photographers (with 150+ years of combined experience) is here to share knowledge, tips, and feedback—helping you shoot more film, more often, and with greater confidence every time you pick up your camera.
Equally important is our commitment to customer service. We’re not just developing and scanning—we’re answering questions, offering suggestions, and making sure every photographer, from seasoned pros to first-time shooters, gets the same level of care.
And of course, we live by our name: FIND = Film Is Not Dead. The more we all shoot, the more film stays relevant. That’s why we pioneered Hybrid Services, making it easier for digital shooters to integrate film into their workflow.
In short: education, service, and keeping film alive—that’s what makes theFINDlab different.
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At theFINDlab, what sets us apart isn’t just quality, consistent scans—that’s a given. Our true focus is film education. No matter how long you’ve been shooting, there’s always more to discover: new stocks, new techniques, and new ways to push the medium. We’re here as the most reliable, accessible, and comprehensive resource for your film education needs.
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We are a film lab for everyone. Period.
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Production Closures (Orem location)
2025 Dates :
Jan 15th - Martin Luther King Day
Feb 19th - President's Day
May 26th - Memorial Day
June 16th - Juneteenth
June 28th - Team Training
Jul 4th - 4th of July
Jul 24th - State Holiday (Provo Location Open)
Sept 2nd - Labor Day (Provo Location Open)
Oct 14th - Indigenous People's Day
Nov 11th - Veterans Day
Nov 27th-29th - Thanksgiving break
Dec 24th-26th - Christmas break
Dec 31st - Jan 1st - New Years
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Put your film, order form, and order number in a ziplock bag, then ship with tracked mail (USPS flat-rate works best). Avoid loose or messy packing.
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Once we receive your film, we will send out an email letting you know your film has arrived and the expected due date.
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Yes! Each location has a 24/7 dropbox—just include your order number with your film. For in-person drop-off, at any location, hours listed below are strictly followed.
HOURS OF OPERATION
Orem - Monday-Friday, 9am-5pm
Provo - Monday-Saturday, 10am-6pm
Salt Lake City - Mon-Friday, 10pm-6pm
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Rush service is available at $7 per roll, per day shaved off the standard turnaround.
If you’re sending both rush and regular rolls in the same order, please clearly mark which rolls need to be rushed.
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We offer three options for handling your negatives:
1. Archive for 90 days
Negatives are archived for 90 days from the invoice date. After that period, all negatives are shipped together—saving you money by reducing shipments. Flat-rate shipping is $10.95.
2. Ship ASAP
Prefer quicker returns? We can ship negatives shortly after scanning. We hold them for one week to allow for client questions or enlargement requests. Negatives are also shipped automatically whenever you order film or proof prints.
3. Destroy Negatives
If you don’t need your negatives, we’re happy to securely dispose of them for you.
Payment Notice
If your card is declined or expired, we’ll reach out for updated information. If no payment is received within 2 weeks after the 90-day archive period, negatives will no longer be stored.
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Film Orders – Shipped within 1 business day of being placed.
Prints – Mailed 3~5 business days after you receive scans.
Negatives – Can be shipped about 5 business days after scans, or archived and shipped together at your 90-day archive date. You’ll receive tracking once shipped.
If payment is declined or expired, we’ll contact you for updated info. If unresolved within 2 weeks after the 90-day archive period, negatives will no destroyed.
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Just send us an email or give us a call with your updated information—we’ll take care of the rest.
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By submitting film for processing, scanning, or printing, you agree that in the rare case of loss or damage caused by theFINDlab, its employees, or agents (including through negligence), compensation is limited to replacement with an equivalent quantity of similar film and processing. No other liability, including incidental or consequential damages, will be assumed. TheFINDlab is not responsible for any loss, damage, or delay caused by USPS, UPS, FedEx, or any other carrier.
While we sell Kodak Super 8 and 16mm film in 100ft" cartridges, we do NOT develop or scan said film. We highly recommends our friends in Colorado THE NEGATIVE SPACE. They start at $50/roll for development, 4K scanning, color grading and emailing you the file for Super 8.
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All of our B&W film is hand developed which gives us greater control over the final results. We use Xtol because it produces the best quality and consistency for your images.
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Push and pull adjustments are done only during development and can’t be changed once film is developed. Pushing (for underexposed film) increases grain and contrast—we offer up to 3 stops for C-41 and unlimited for B&W. Pulling (for overexposed film) lowers grain and contrast, useful mainly for B&W; we don’t recommend it for C-41 unless you want a very specific look. Pushing/pulling costs $3 per roll.
For example, Kodak Portra 400 shot at ISO 800 requires a 1-stop push, or Ilford HP5 shot at ISO 3200 requires a 3-stop push.
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Not exactly. Your film’s true ISO never changes—Portra 400 is always 400 ISO. When you push, you rate the film at a higher ISO in your meter (for example, shooting Portra 400 at ISO 800). This underexposure is then corrected in development, which increases grain and contrast. Pushing lets you treat the film as if it were a higher ISO, but it doesn’t physically change the film’s speed.
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Pushing mainly affects highlights and shadows, not mid-tones. Without enough light, shadows can disappear; with too much light, highlights can blow out. Lighting plays as big a role as the push itself in how your images look.
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Pushing in development and overexposing in camera create very different looks. The best way to find your style is to experiment with both. If you’re new to film, we suggest first getting comfortable with the nuances of your stock before adding push/pull into the mix.
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Yes! We are able to develop E-6 in E-6 chemistry. We also offer cross processing of E-6 film in C-41 chemistry. This process produces vivid colors and high saturations and contrast.
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We do not offer ECN-2 development, or Seattle Film Works due to the remjet layer, and recommend sending this film to Rocky Mountain for development.
We do develop APS, 110mm, 35mm, 120, 220 and 127mm film in both color and B&W. We can develop most archival film and process this as black and white to preserve the quality of your negatives.
If you have a funky film, best to call or email in before mailing in your film.
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If the roll is developed and is blank, your invoice will be revised to a "develop only service" and your account will be credited the difference.
If you send in a roll of film that has not been exposed, you have the option of having us shipping it back to you or giving you a discount coupon for the price or less than the value.
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Most definitely! Just pay for a Develop Only. Prices and turnarounds are on the service page.
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We scan on industry standard Fuji Frontier SP-3000 and Noritsu HS-1800 machines. We also scan on Imacon or a flat bed for large format scans.
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If you’re not sure which scanner fits your style, choose “Both” under Scanner Preference on the order form. The differences are subtle but noticeable: Noritsu scans are softer with lower contrast and preserve highlight detail, while Frontier scans have more contrast and handle underexposure better.
To see a Frontier and Noritsu comparison click here.
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Custom BW scans are fully finished: dust is removed, density is balanced for consistency, and files are converted to true black and white. Turnaround is 5 business days.
Basic BW scans are a more economical option—$3 less per roll with a 4-day turnaround. They skip post-scan editing, so you may see dust, slight variations between scans, or a subtle tint since files aren’t converted to true black and white.
Standard BW is a finished product. Basic B+W may need a little post work, but it saves you money.
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Our feedback is not directed toward the content of your roll but is technical and gear related. This means we will tell you if your camera is functioning properly. We will talk to you about the technical aspects of metering/rating, color and light of your film for the aesthetic you want. It’s like doing a mini-mentorship for each roll!
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Not by default. However, if you’d like to guarantee working with the same person every time, you can enroll in our Select-A-Tech program.
Select-A-Tech pairs you with a dedicated scanning technician for all future orders. Enrollment is a one-time $25 fee plus $1 per roll, and includes a video consultation to meet your tech and to communicate your preferences and expectations.
To enroll, just email info@thefindlab.com and we’ll get you started.
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Yes. Our Auto Scans which are only scanned on the Noritsu are "straight scans". If you would like them on the Frontier, they are priced the same as Custom Scans. To order straight scans, just make a note in your order form. Just to clarify, straight scans have no color or exposure correction. This is only available for C-41 film.
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Auto Scans: 2 business days
Custom Scans: 3-5 business days
Basic BW: 4 business days
Custom BW/E6: 5 business days
Custom Rescan: 3 business days
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Scans are delivered via WeTransfer by your due date. Links expire after 2 weeks. Check your spam folder and then contact us if you don’t see your link.
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WeTransfer links are valid for two weeks. If your WeTransfer link has expired but had been received in the last 90 days, we can reactivate that link. However, if your link is more than 90 days old, you must send in your negatives for re-scanning.
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Regular: 120 - 8” on the short side | 35MM - 10" on the long side
Large: 12” on the short side
Ultra: 16” on the short side
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35MM
R 2035x3035
L 3647x5444
U 4492x6774
645
R 2285x3035
L 3647x4847
U 4800x6379
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66
R 2435x2435
L 3635x3635
U 4760x4760
67
R 2435x3035
L 3647x4547
U4815x5902
69
R 2035x3035
L 3647x5444
U 4492x6774
If you open up your images in Photoshop, you’ll notice they are 72 dpi but 30×40+ inches. To see the size in inches, you can re-sample them to 300 dpi. The file size is exactly the same and not a web-sized image.
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Coming Soon!
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Order anytime at thefindlab.ecwid.com.
There are no minimum roll requirements, and we ship worldwide.
Anyone can purchase film through us—we make it simple and economical, with no subscription fees. Orders ship within 24 hours. Shipping is a flat $10.95.
International rates vary (see site for details).
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Film orders are shipped within 1 business day.
Prints will be mailed out approximately 3-5 business days after you receive your scans. You will receive a shipping invoice with the tracking number once they are shipped.
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We recommend starting with a versatile film stock like Kodak Portra 400 for color (C-41) or Kodak Tri-X 400 for black and white. Both have great latitude, are widely available, and are commonly used by photographers of all levels.
Stick with one stock for your first few rolls before branching out. Shooting several different films at once can be confusing, since each stock has its own look and reacts differently to light.
To help you learn as you go, we provide roll-by-roll feedback with your scans—covering technical notes, gear insights, and tips tailored to your film.
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We'd recommend shooting Portra400 or Portra800 with no more than a stop of overexposure, and have your film scanned on the Noritsu. We'd also recommend getting our Custom service.
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They work together but they are two different things. Rating is what film speed you tell your meter you’re shooting. Metering is a technique used to measure the available light for your end exposure.
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